Guidenest

Refund Policy

Last updated 28 October 2026

The short version
  • Not happy? Ask within 14 days of a purchase and you get a full refund.
  • Cancel a subscription any time. It stays active until the end of the period you paid for.

1. 14-day refund on new purchases

You can get a full refund within 14 days of:

  • your first payment for any subscription (Pro, Team, Business or the Premium AI add-on), monthly or yearly;
  • buying a one-time product (the template site or the AI-designed site), including extra AI adaptations.

You don't need to give a reason. If you get a refund for a one-time site, that site is unpublished.

2. Renewals

Renewal payments are not refunded, except a yearly renewal, which you can have refunded in full within 14 days if you haven't used the paid features since it renewed. You can cancel at any time to stop future renewals.

3. Cancelling

Cancel from your account's billing page, or through the link in your Paddle receipt. Your plan stays active until the end of the period you already paid for, and then your workspace moves to the Free plan. Your content is kept, so you can export it or upgrade again later.

4. How to ask for a refund

Email with the email address you used to pay, or contact Paddle, our reseller and merchant of record, through paddle.net. Refunds go back to the original payment method, usually within 5 to 10 business days.

5. Your legal rights

This policy does not reduce any rights you have under the consumer laws of your country, or under Paddle's buyer terms.